Effective Date : December 21, 2025
Last Updated : December 21, 2025
Subscription cancellation : Anytime via account settings, takes effect at end of billing period7-day refund window : Prorated refund based on unused credits (subscriptions & credit packs)Failed generations : Auto-credit refund to your accountContact : contact@gpt2image.io
Cancellation (取消订阅) :
What it means : Stop future recurring charges from happeningEffect on current period : You keep full access until the current billing period endsCredits : You can continue using all credits until they expire (monthly subscriptions: end of period; annual subscriptions: 12 months from purchase)Process : Self-service via account settings (no approval needed)Financial impact : No money returned for the current period
Refund (退款) :
What it means : Reverse a completed transaction and return money to your payment methodEffect on account : Credits are revoked upon refund approvalEligibility : Subject to our refund policy below (time limits and usage restrictions apply)Process : Email request to contact@gpt2image.io (requires review and approval)Financial impact : Money returned to original payment method (minus used portion if applicable)
Key distinction : Cancellation is about stopping the future; refund is about reversing the past.
You can cancel your subscription at any time through self-service :
How to cancel :
Go to your Account Settings → Subscription
Click Cancel Subscription
Confirm your cancellation
You receive instant confirmation
Cancellation effective dates :
Monthly subscriptions : Cancellation takes effect at the end of the current billing period. You retain full access until that date.Annual subscriptions : Cancellation takes effect at the end of the current 12-month period. You retain full access until that date.
No prorated refunds : Cancellation does not result in prorated refunds for unused time in the current billing period. If you want a refund instead, see Section 1.2 below.
Refunds are available within 7 calendar days of your subscription purchase or renewal.
Important : Each renewal is treated as a new purchase for refund purposes. For example:
If you renew your monthly subscription on January 1st, the 7-day refund window applies to the January payment
Your previous billing cycles are not eligible for retroactive refunds
Refund amount is calculated based on your unused credits :
Formula :
Refund Amount = Subscription Price × (1 - Net Usage / Total Credits Granted) Net Usage Definition :
Net Usage = Credits Consumed - Credits Refunded from Failed Generations What counts as "consumed" :
Successfully generated images (including those you don't like—AI results vary)
Partially completed generations (e.g., if you close the browser mid-generation)
What does NOT count as "consumed" :
Credits automatically refunded due to technical failures (server errors, API timeouts, etc.)
Credits still available in your account
Example 1 - Monthly Starter Plan ($10, 800 credits) :
You used 200 credits successfully
50 credits were refunded due to server errors
Net Usage = 200 - 50 = 150 credits
Refund = $10 × (1 - 150/800) = $10 × 0.8125 = $8.13
Example 2 - Annual Pro Plan ($199, 24,000 credits) :
You used 5,000 credits successfully
500 credits were refunded due to technical failures
Net Usage = 5,000 - 500 = 4,500 credits
Refund = $199 × (1 - 4,500/24,000) = $199 × 0.8125 = $161.69
Example 3 - No usage :
You subscribed but never used any credits
Net Usage = 0
Refund = Full subscription price (100%)
No refunds for the current billing periodYou can cancel to prevent future charges, but the current period is non-refundable
Your credits remain valid until their expiration date:
Monthly subscriptions : Credits expire at the end of each billing periodAnnual subscriptions : Credits expire 12 months after purchase date
Important distinction :
Credit refunds (automatic): When a generation fails due to technical errors, credits are automatically returned to your account. This is NOT a cash refund —it's a service-level guarantee to restore your credits.Cash refunds (requires approval): Reversing a transaction and returning money to your payment method, subject to the 7-day window and prorated calculation above.
Important clarification : Annual plans provide credits as a one-time grant at the time of purchase.
Example - Starter Annual Plan :
Billed : $99 once per yearCredits received : 9,600 credits granted immediately upon purchaseCredits expiration : All credits expire 12 months after purchase date (not monthly rollover)
If you cancel mid-year :
You retain access until the end of your 12-month billing period
You cannot receive a prorated refund for unused time or credits (unless within 7-day refund window)
Your credits remain valid until the 12-month expiration date
7-day refund eligibility :
Refund calculated using the formula in Section 1.2
Example: If you purchased Starter Annual ($99, 9,600 credits) and used 1,000 credits (net), your refund = $99 × (1 - 1,000/9,600) = $89.58
One-time credit packs are eligible for prorated refunds within 7 days of purchase.
Refund calculation (same formula as subscriptions):
Refund Amount = Pack Price × (1 - Net Usage / Total Credits Granted) Net Usage = Credits Consumed - Credits Refunded from Failed Generations Example - 2,000 Credit Pack ($20) :
You used 300 credits successfully
50 credits were refunded due to server errors
Net Usage = 300 - 50 = 250 credits
Refund = $20 × (1 - 250/2,000) = $20 × 0.875 = $17.50
After 7 days : No refunds (credits never expire, so they retain perpetual value)
If credits were not delivered to your account due to technical error on our side:
Report within 48 hours of purchase
Email contact@gpt2image.io with subject "Credit Pack Not Received - [Order ID]"
Include your order ID and transaction timestamp
We will investigate within 24 hours and issue a full refund if confirmed
Auto-credit refund policy :
If an image generation fails due to technical errors on our side , credits are automatically refunded to your account
Refund is instant and shows in your credit history
What counts as technical failure :
Server timeout during generation
Model API error (500/503 responses)
Image delivery failure
What does NOT qualify for refund :
Content policy violations (prompt rejected by AI safety filters)
User cancellation of generation
Unsatisfactory results (subjective quality complaints)
Handling quality complaints :
We do not refund credits for "low quality" or "not as expected" results
AI generation results vary and are not guaranteed to match your exact vision
Use our editing features to refine results instead
Email : contact@gpt2image.io
Subject line format : "Refund Request - [Order ID or Subscription Email]"
Required information :
Order ID or Transaction ID (found in your billing page or confirmation email)Account email address Detailed reason for refund Date of purchase Amount charged
Optional but helpful :
Screenshots of the issue (for technical problems)
Credit usage history (we can verify, but providing it speeds up review)
Step Timeline Auto-approval cases Within 24 hours Manual review cases 2-4 business days Refund processing (after approval)5-10 business days to original payment method
Business days definition : Monday to Friday, 9 AM - 6 PM Beijing Time (UTC+8), excluding Chinese public holidays
Note : Refunds are issued to the original payment method only . We cannot refund to a different card or account.
Automatically approved (within 24 hours):
Within 7-day refund window + valid credit usage calculation
Technical delivery failure with confirmed logs
Requires manual review (2-4 business days):
Account issues (unauthorized charges, billing errors)
Service quality complaints with valid documentation
Automatically denied :
Request outside 7-day window with normal usage
One-time pack refund request (unless technical failure)
Abuse patterns (see Section 4.4)
We reserve the right to deny refunds if we detect:
Multiple refund requests showing abuse patterns (e.g., repeatedly requesting refunds after significant usage, then repurchasing)Chargeback abuse : Filing credit card chargebacks instead of contacting us firstTerms of Service violations : Using refunds to circumvent usage policies
Consequences of abuse :
Permanent account suspension
Denial of all future refund requests
Legal action for fraud (in severe cases)
Good faith exceptions : If you have legitimate reasons for multiple refunds (e.g., billing errors over time), contact us to explain your situation.
Important : Our payment processing is handled by Creem , who acts as the Merchant of Record (MoR) for all transactions.
What this means :
Creem appears on your credit card statement (not "GPT2Image")
Creem handles payment processing, tax collection (VAT/GST/Sales Tax), and compliance
Refund process : You request from us → We approve → Creem processes → You receive refund in 5-10 business daysTax refunds are automatically included by Creem
If Creem declines your refund : Contact us immediately at contact@gpt2image.io . We are responsible for customer satisfaction and will work with Creem to resolve the issue.
This refund policy is designed to comply with applicable consumer protection laws worldwide. If local laws provide stronger protections, those laws supersede this policy.
14-day right of withdrawal (for EU customers):
EU customers have a 14-day right of withdrawal for digital content purchases under the EU Consumer Rights Directive
This right may be waived once you start using credits, if you gave explicit consent and acknowledged the loss of withdrawal rights before purchase
How this applies :
If you use our service (generate images), you may waive the 14-day withdrawal right under EU law (for immediate delivery of digital content)
EU customers can request a refund within 14 days, and we will apply the prorated calculation from Section 1.2 (deducting used services)
Note : Our 7-day prorated refund policy (Section 1.2) provides comparable or better protection than the minimum EU requirements in most cases.
California residents and other US consumers:
Right to clear information about refund policies (provided in this document)
Protection against unfair business practices
Right to dispute charges with credit card issuers (though we encourage contacting us first)
Australia (ACL) : Australian Consumer Law guarantees cannot be excluded. If our service fails to meet consumer guarantees, you may be entitled to a refund regardless of this policy.
Canada : Provincial consumer protection laws apply where they provide greater rights than this policy.
UK : Consumer Rights Act 2015 applies. Digital content must be of satisfactory quality.
Global : We comply with local consumer protection laws. Contact us if you believe your local laws provide additional refund rights.
Please contact us first before filing a credit card chargeback:
Email contact@gpt2image.io with your issue
We will work to resolve the problem quickly (often within 24 hours)
Chargebacks can take weeks to resolve and may result in account suspension
If you file a chargeback instead of contacting us:
Immediate account suspension (to prevent fraud)We will dispute invalid chargebacks with evidence of service deliveryIf chargeback is resolved in our favor , your account remains suspended unless you pay the disputed amount + chargeback fees
Valid reasons for chargebacks :
Unauthorized charges (card stolen, account hacked)
We failed to respond to your refund request within 7 business days
You were charged but never received access to the service
Invalid chargeback reasons (contact us instead):
Dissatisfaction with service quality
Forgot to cancel subscription
Misunderstood pricing or credit system
What a refund means :
Transaction reversal : The original payment is reversed and money is returned to your payment methodAccess revocation : Your remaining credits from the refunded purchase are revoked upon refund approvalAccount status : If you received a full refund, your account returns to the state before the purchase
All refunds are issued to the original payment method :
Credit card → Same credit card
PayPal → Same PayPal account
Bank transfer → Same bank account
We cannot :
Refund to a different payment method
Provide refunds as account credits (refunds are cash reversals only)
Send refunds to third parties (account owner only)
Allow you to keep credits after receiving a refund
Full refunds include :
Original purchase amount
Taxes (VAT/GST/Sales Tax) if applicable
Transaction fees (we absorb processing costs)
Partial refunds (rare, only for specific cases like partial service delivery):
Calculated based on unused portion of service
Taxes refunded proportionally
Refunds are issued in the original currency of the transaction
If your bank converts the refund to your local currency, exchange rates may differ from the original purchase
We are not responsible for currency conversion fees charged by your bank
All remaining credits from the refunded purchase are revoked upon refund approval. This is because:
A refund reverses the transaction as if it never happened
You cannot receive both the money back AND keep the service credits
Used credits are already accounted for in the refund calculation (prorated based on usage)
Example : If you purchased a monthly plan with 800 credits, used 200, and received a refund, your account will lose the remaining 600 credits.
Note : This does NOT affect credits from other purchases (e.g., if you have credits from a one-time pack, those remain untouched).
No. AI-generated results vary and are not guaranteed to match your exact expectations. We recommend:
Starting with the free tier to test the service
Using editing features to refine results
Adjusting prompts for better results
However, if you're within the 7-day refund window and want to request a refund, the refund will be calculated based on your credit usage (see Section 1.2). Any remaining credits from the refunded purchase will be revoked.
Contact us within 24 hours at contact@gpt2image.io . We can often switch your plan and refund the difference if:
You haven't used significant credits from the higher-tier plan
The purchase was within the last 24 hours
Yes, immediately. Duplicate charges are refunded within 1-2 business days. Email us with:
Both transaction IDs
Credit card statement showing duplicate charges
Contact us immediately . While Creem handles payment processing, we are responsible for customer satisfaction. We will:
Investigate why Creem declined
Escalate to Creem if the decline was an error
Work with you to resolve the issue
If our service is unavailable for more than 24 consecutive hours due to technical issues on our side:
For subscription users :
Credit compensation equal to the downtime period (e.g., 48-hour downtime = 2 days of credits added)
Extension of subscription period by the downtime duration
For one-time pack users :
Credit compensation proportional to downtime impact
Exclusions : Scheduled maintenance (announced 48 hours in advance), third-party service failures, or force majeure events.
If we terminate your account for violating our Terms of Service:
No refunds for current subscription period or one-time credit packsUnused credits are forfeited
Examples of violations: illegal content generation, system abuse, reselling credits, or account sharing.
If we increase prices :
Your current subscription continues at the old price until renewal
You can cancel before renewal to avoid the price increase
No refunds for "price change dissatisfaction"
If we decrease prices :
No retroactive discounts or refunds for existing subscriptions
If we discontinue our service:
Prorated refunds for unused subscription timeAt least 60 days advance notice before shutdown
We may update this Refund Policy from time to time. Material changes (affecting your rights) will be communicated via:
Email to your account email address (at least 30 days before effective date)
Notice on our website homepage
In-app notification
Continued use of our service after the effective date of changes constitutes acceptance of the new policy.
If you don't agree with the changes:
Cancel your subscription before the effective date
Request a prorated refund for the unused portion (we'll honor this for policy changes)
For refund requests, questions, or disputes:
Email : contact@gpt2image.io
Subject line : "Refund Request - [Your Order ID]"
Support hours : Monday-Friday, 9 AM - 6 PM UTC
Response time : Within 24-48 hours for refund inquiries
Escalation (if not satisfied with initial response):
Email: contact@gpt2image.io with subject "Escalation - Refund Issue"
Last Updated : December 21, 2025
Note : This policy applies to all purchases made on or after the effective date. For purchases made before December 21, 2025, the refund policy in effect at the time of purchase applies.