Contact Us

We're here to help! Whether you have questions about our service, need technical support, or want to provide feedback, feel free to reach out.

Support Email

Email: contact@gpt2image.io

For all inquiries including:

• General questions about our service
• Technical support
• Privacy and data concerns
• Billing and refund requests
• Report abuse or violations

Response Time: We aim to respond within 24-48 hours during Beijing Time business days (Monday-Friday, 9:00 AM - 6:00 PM). Response times may be extended during weekends and Chinese public holidays.

What to Include in Your Email

To help us assist you faster, please include:

For General Inquiries

• Your account email address (if applicable)
• Detailed description of your question or issue
• Any relevant screenshots

For Technical Support

• Account email
• Browser and operating system (e.g., "Chrome 120 on macOS")
• Error messages (exact text or screenshot)
• Steps to reproduce the issue
• What you expected vs. what actually happened

For Billing Inquiries

• Account email
• Order ID or Transaction ID (found in your billing page or confirmation email)
• Date of transaction
• Amount charged
• Detailed description of the billing issue

For Refund Requests

• See our Refund Policy for eligibility criteria
• Subject: "Refund Request - [Order ID]"
• Include all information listed in the Refund Policy

Business Information

Service: GPT2Image - AI-powered image generation and editing platform Website: https://www.gpt2image.io Domain: gpt2image.io Location: Nanjing, China

Report Abuse or Violations

If you encounter content that violates our Terms of Service or Acceptable Use Policy, please email contact@gpt2image.io with subject "Report Abuse".

Include:

• Description of the violation
• URL or identifier of the problematic content (if applicable)
• Your contact information (optional, but helpful for follow-up)

We take all abuse reports seriously and will investigate within 48 hours.

Privacy Requests (GDPR, CCPA, etc.)

If you wish to exercise your privacy rights under GDPR, CCPA, or other data protection laws, email contact@gpt2image.io with subject "Privacy Request".

Supported requests:

• Access: Request a copy of your personal data
• Deletion: Request deletion of your account and data (Right to be Forgotten)
• Correction: Request correction of inaccurate data
• Export: Request data export in machine-readable format (Data Portability)
• Opt-out: Opt-out of marketing communications

Processing time: We will respond within 30 days as required by law.

See our Privacy Policy for more details.

Before You Email Us

Check Our Documentation

Many common questions are answered in our documentation:

• Refund Policy - Subscription cancellation, refund eligibility, processing time
• Privacy Policy - Data collection, usage, third-party services
• Terms of Service - Account usage, credits, intellectual property
• FAQ (Frequently Asked Questions) - General service questions (if available)

Check Your Spam Folder

If you've emailed us before and haven't received a response:

• Check your spam/junk folder for emails from @gpt2image.io
• Add our email addresses to your contacts to ensure delivery

Operating Hours & Response Times

Support Hours: Beijing Time business days Monday - Friday, 9:00 AM - 6:00 PM

Non-Business Hours Notice: During weekends and Chinese public holidays, our support team may not be able to respond promptly, and response times will be extended accordingly. We will process your request as soon as possible on the next business day.

Response times by category:

Note: Our support team operates in Beijing Time (UTC+8). For urgent technical issues, please mark your email subject as "URGENT" to prioritize your request. Urgent requests received during non-business hours (weekends and public holidays) will be prioritized on the next business day.

For Enterprise & Partnership Inquiries

If you're interested in:

• Enterprise licensing (multi-user accounts, custom credit limits)
• API access for integration
• White-label solutions
• Partnership opportunities

Please email: contact@gpt2image.io with subject "Enterprise Inquiry - [Your Company Name]"

Social Media & Community

Currently, our primary support channel is email. We do not offer live chat or phone support at this time.

For service updates and announcements, check our website: www.gpt2image.io

Important Notes

We Will Never Ask For:

• ❌ Your password (we can reset it, never need to know it)
• ❌ Credit card full numbers (we use Creem for payments, we never see your card details)
• ❌ Payment to "unlock" your account or resolve issues

Beware of Phishing:

• ✅ Our official email addresses end with @gpt2image.io only
• ❌ Be suspicious of emails from other domains (e.g., @gptimage.com, @gpt-image.io)
• ✅ Check the sender's email carefully before clicking links

Feedback & Feature Requests

We love hearing from our users! If you have:

• Feature requests for new capabilities
• Suggestions for improving the service
• General feedback about your experience

Email us at: contact@gpt2image.io with subject "Feedback - [Topic]"

While we can't implement every suggestion, we carefully review all feedback and prioritize features based on user needs.

Need Help Right Now?

Email us at contact@gpt2image.io and we'll get back to you as soon as possible!

Last Updated: December 21, 2025